Shipping

All products are shipped via UPS :

  • Shipping costs are calculated at checkout.
  • Most orders leave our showroom within 1-2 business days.
  • Transit time varies by location and shipping preference.
  • UPS is unable to ship to P.O. boxes.

 

All risk of loss passes to the buyer upon delivery from the carrier.

Returns

Your satisfaction is important to us. If you need to return anything, all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED. If the item is in perfect resalable condition and not a “FINAL SALE” item (listed below), you can return regular-priced goods within 15 business days from when you receive them, for a comparable exchange or store credit (minus the return shipping cost).

  • FINAL SALE ITEMS: The following Final Sale items cannot be refunded or exchanged:
    • SURFBOARDS – Surfboards are final sale because of the cost and difficulty to ship.
    • ITEMS “ON SALE” – All items discounted below the original retail price are  on sale and cannot be returned or exchanged.
  • EXCHANGES: To exchange merchandise, please include a written description of the new item(s) requested.  Exchanged items will be sent only after the returned goods have been received and passed a quality control check.
  • INTERNATIONAL RETURNS: Unfortunately, we do not accept online returns or exchanges internationally.  For more information, please contact someone@threadsandfins.com.
  • CUSTOMER ERROR: If an order is placed in error, the product total will be refunded once the products have been returned, as long as they are in perfect resalable condition deemed by us.  The initial shipping charge and the return shipping cost will not be refunded.
  • MISSING ITEMS: If an item is missing from your order, we will ship out the missing item right away at no charge to you, if we are notified within 15 days of receiving your order. Please note: this rarely occurs as we double check our orders before they are shipped.

 

Please send all returns and exchanges to:

1549 Orange Ave. / Costa Mesa, CA 92627

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